Refund and Returns Policy

Refund & Return Policy — Kreitoe Furniture

Last Updated: 18/11/2025

At Kreitoe Furniture, we prioritize customer satisfaction and strive to ensure every product meets our quality standards. This Refund & Return Policy outlines the terms and conditions for returns, exchanges, and refunds.

1. Eligibility for Returns

You may request a return under the following conditions:

  • The item is damaged, defective, or incorrect upon arrival.
  • The item is unused, in its original condition, and in its original packaging.
  • The request is submitted within 7 days of receiving the product.

Items that are custom-made, made-to-order, or personalized are not eligible for returns unless they arrive damaged or defective.

2. Non-Returnable Items

We cannot accept returns for:

  • Custom or made-to-order furniture
  • Items damaged due to misuse or improper handling
  • Sale, clearance, or discounted items
  • Items that have been assembled, used, or modified by the customer

3. Damaged or Defective Items

If your product arrives damaged or defective:

  1. Contact us within 48 hours of delivery.
  2. Provide photos/videos showing the damage.
  3. Our team will review and respond within 2–3 business days.

If eligible, we will offer:

  • Replacement of the damaged part
  • Product exchange
  • Full or partial refund (depending on severity of damage)

4. Return Process

To initiate a return:

  1. Contact our customer support at sales@kreitoefurniture.com.
  2. Provide your order number and reason for return.
  3. Wait for return approval and instructions.
  4. Ship the product back using the method we provide.

Note:
Return shipping fees may apply unless the return is due to our error (wrong item or damaged item).

5. Refund Process

Once we receive and inspect the returned item:

  • Refunds will be processed within 7–14 business days.
  • Refunds are issued to the original payment method.
  • Shipping fees are non-refundable unless the return is caused by our mistake.

If the item is damaged due to improper packaging or handling during the return, the refund may be reduced or denied.

6. Order Cancellation

Order cancellations are allowed within 24 hours of purchase.
For custom or made-to-order furniture, cancellations after production begins are not permitted.

7. Exchange Policy

Exchanges are available for:

  • Wrong item received
  • Damaged or defective product
  • Items eligible under the return conditions

Exchanges depend on stock availability.

8. Contact Us

If you need assistance with a return, refund, or exchange, contact us:

Kreitoe Furniture
Email: sales@kreitoefurniture.com
Phone: +62 823-2356-2779
Location: Rw7, Jambu, Kec. Mlonggo, Kabupaten Jepara, Jawa Tengah 59452